CLICK HERE TO DOWNLOAD OUR 'RETURNS FORM'.
Please Return any unwanted items to Florence & Company 14 High Street Mold Flintshire CH7 1AZ PLEASE SEND EMAIL TO email@example.com ITEMS MUST BE RETURNED WITHIN 14 DAYS OF THE PARCEL RECEIVED.PLEASE RETURN WITH SALES INVOICE
IF YOUR PARCEL IS OUTSIDE THIS PERIOD WE WILL NOT BE ABLE TO PROCESS A REFUND
ITEMS MUST BE UNWORN AND UNWASHED
TAGS AND LABELS MUST STILL BE ATTACHED
HOW TO RETURN ITEMS
REPACK IN ORIGINAL PACKING ENSURING TAGS ARE ATTACHED
COVER YOUR ADDRESS LABEL WITH THE RETURN LABEL PROVIDED
RETURN THE PARCEL AND ENSURE YOU OBTAIN PROOF OF POSTAGE AS YOU MAY NEED AS PROOF OF POSTAGE
WE ARE UNABLE TO OFFER FREE RETURNS
PLEASE NOTE WE ARE UNABLE TO REFUND ON ITEMS UNFIT FOR RESALE DUE TO THE FOLLOWING
MAKE UP MARKS
FOR ITEMS THAT ARE FAULTY RETURN AS ABOVE AND EMAIL firstname.lastname@example.org
IF AN ITEM IS DEEMED TO BE FAULTY YOUR RETURN POSTAGE COSTS WILL BE REIMBURSED UP TO £5
If you are returning shoes to us please do not use the shoebox as the outer packaging.
Shoeboxes should be wrapped in plastic or paper packaging before being shipped back to us.
RETURNING A FAULTY ITEM
Throughtout the time that your item/s are being processed it will be checked for quality.
The final check is done when your order is packed by our depatch team so we are almost certain that you will be happy with the quality of your order. If you for any reason not 100% satisfied or there is a fault you must contact sales@ florenceandcompany.co.uk Includeding your name, order number and details of the fault and we will do our very best to ship a replacement or refund you
Our returns policy does not affect your statutory rights. Please be aware that it is your responsibility to ensure your returned item reaches us safely. We advise that you ship your item/s using a service that insures you for the value and guarantees delivery.please keep your postage receipt until we have acknowledged receipt of your item/s.